Guest OS reporting error during quiescing

My storage engineer recently approached me about a couple of VMs that were failing to backup because it could not quiesce.  We were seeing:

 

My storage engineer recently approached me about a couple of VMs that were failing to backup because it could not quiesce.  We were seeing:

“An error occurred while saving the snapshot: Failed to quiesce the virtual machine.”

An open call to EMC said to run an extended Snapshot, however, that is only available starting with vSphere 6.5.  Despite that, running a manual snapshot using the vCenter MOB was successful.

Running scheduled and unscheduled backups failed with the same message.

However, after digging into the logs, I saw a very specific error message:

The guest OS has reported an error during quiescing. The error code was: 5 The error message was: ‘VssSyncStart’ operation failed: IDispatch error #8472 (0x80042318)

A quick search shows that this can be resolved by a number of ways, re-registering the VSS Components and re-configure VMTools.

for my purposes, re-registering the VSS Components did the trick.  Instead of running each of the following commands separately, I put them into a batch script.

cd /d %windir%\system32
net stop vss
net stop swprv
regsvr32 /s ole32.dll
regsvr32 /s oleaut32.dll
regsvr32 /s vss_ps.dll
vssvc /register
regsvr32 /s /i swprv.dll
regsvr32 /s /i eventcls.dll
regsvr32 /s es.dll
regsvr32 /s stdprov.dll
regsvr32 /s vssui.dll
regsvr32 /s msxml.dll
regsvr32 /s msxml3.dll
regsvr32 /s msxml4.dll
vssvc /register
net start swprv
net start vss
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